selfridges.com

Store Information Host - Full Time

Ref
OX2873

Do you pride yourself on your attention to detail? Is customer service your calling? Can you help us give our customers a shopping experience they’ll never forget?
Then you’re the kind of person we’re looking for.

KNOW THE ROLE

When it comes to service, our customers deserve only the very best. So as the Store Information Host, it will be your job to provide that. The store information host will work alongside the customer service team to provide world-class luxury service to customers from across the globe. From the moment you first meet and greet our guests until the moment they leave, you’ll strive to deliver a pro-active, considered service. Engaging customers and offering refreshments, you’ll deal with any enquiries in a professional, courteous manner. Plus, you’ll manage the flow of customers through the store to make sure every one of your guests enjoys the same extraordinary level of service. Knowledgeable and attentive, guests will seek your expert advice, guidance and assistance for all manner of things. You’ll make a special effort to know exactly what’s going on in the local area, so whether it’s services, restaurants, activities or bars, you’ll be able to make the right recommendation. On top of all that, you’ll oversee the Store's services, the Service Lounge, Library, Quiet Room and Group Room, making sure everything’s looking and working as it should

KNOW WHAT WE'RE LOOKING FOR

With a wealth of experience in luxury hospitality under your belt, you’ll have worked in a luxury customer facing role before. Sociable and with a gift for delivering exemplary customer service, building relationships with clients will come naturally to you. In this luxury environment, Mandarin, Cantonese and/or Arabic will be a plus, as will a genuine passion for luxury service. A highly organised and conscientious person, working to tight deadlines, multi-tasking and prioritising won’t be a problem. If you can add to all that strong communication skills and a positive attitude, the Service Lounge could be the place for you.

KNOW SELFRIDGES

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.

KNOW WHAT'S IN IT FOR YOU

Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow.

Key benefits include a generous staff discount, gym membership offers and great bonus potential.