selfridges.com

Learning & Development Manager – Head Office & Retail

Ref
HO2025

 

Here at Selfridges, we deliver a shopping environment that promises to surprise, amaze and amuse our customers by delivering extraordinary customer experiences. To achieve it, we need the very best people and our Learning and Development team play a central role in developing our team members across all areas of the business to achieve this


KNOW THE ROLE

Reporting to the Senior Learning & Development Manager, this role will own and deliver inspiring, engaging and effective learning and development solutions for Selfridges, in line with identified needs, business goals and values. As L&D Manager, you will deliver high standard training programmes enabling teams and individuals to improve performance and impact positively on customer service and profitability. This will be achieved through taking ownership, setting excellent standards and demonstrating detailed forward planning and engagement. Underpinning this is the ability to promote Selfridges Values and Business expectations.

KNOW WHAT WE'RE LOOKING FOR

The ideal candidate will be operating within a Learning & Development role currently, ideally within retail or similar, fast paced, customer led environment and a strong experience within facilitation, design and delivery of learning programmes. Excellent planning and project management skills are key and the ability to coordinate, communicate and evaluate all learning activity.

As L&D Manager, you will be strong at building excellent relationships and able to influence and challenge across all levels, flexing style depending on the customer base and situation. 

KNOW SELFRIDGES

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.

KNOW WHAT'S IN IT FOR YOU

Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow.

Key benefits include a generous staff discount, gym membership offers and great bonus potential.