selfridges.com

Digital Trading Coordinator 9 Months FTC

Ref
HO2271

Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customer’s everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.
The purpose of this role is to provide administrative support to the Digital Assistant Trading Manager, including efficient management of product uploads to the site, visual merchandising and sample management. The role requires an efficient administrative professional who is detail oriented, accurate, highly organised, flexible and reliable with the drive to develop a career in luxury retailing. The candidate should demonstrate the ability to handle multiple competing priorities in a fast paced environment where teamwork is key.

KNOW THE ROLE

Based in our Wigmore Street offices you’ll provide a unique and tailored service in Digtial Trading to customers internally and externally, going beyond the ordinary to create moments that cannot be experienced elsewhere. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards.
Working in our Customer department you’ll share your knowledge through unique Selfridges stories, coordination and ownership of the range tracker with new product to ensure it is representative of the current range, Identifying which products are in stock and not yet in the studio workflow or on site, Managing the photo studio process by arranging photography shoots and processing supplier imagery in the required format and quality, Management of all product uploads onto the website including QA of product imagery and copy, ensuring production deadlines are met. Ensure product hierarchy and colour groupings are accurate while well maintained.
Using your passion for what you do, you’ll work confidently with the wider customer team to deliver exceptional service and reach KPI’s (Sales performance, publishing efficiency and data accuracy). You will use your natural curiosity to stay ahead of the latest industry trends by taking every opportunity to expand your knowledge.

KNOW WHAT WE'RE LOOKING FOR

Your passion and confidence will set you apart. While consulting with buying and merchandising and the wider marketing team you’ll take real pride in delivering a personalised and professional service. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring your ideas to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your skills in order to offer quality and reassurance to all of our internal and external customers and maintain solid awareness of everything from analysis of sales reports to building close relationships with other online trading co-ordinators.
The ideal candidate will be Proficient in Microsoft Office applications, have excellent Microsoft Excel skills, strong customer focus, Interest in retail and product, brand and market knowledge and not essential but hold Offline experience

KNOW SELFRIDGES

Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.

The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business. With the store being named ‘Best Department Store in the World’ on three consecutive occasions in a row (2010, 2012 & 2014) and most recently being awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the Global Department Store Summit 2016, Selfridges today is more than just the sum of its products. It's a shopping experience that promises to surprise, amaze and amuse and to this day, as Harry Gordon Selfridge said, ‘Everyone is welcome’.

With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. An exciting example of this is our investment programme which is underway in our Oxford Street store and has already seen us open the revolutionary Body Studio and the first phase of our new Designer Studio, providing customers with cutting-edge and progressive designer fashion in a creative and dynamic environment. In November 2016 we opened phase one of our new Accessories Hall – the Northern Hall. Once completed, the 60,000 sq. ft. space will be our biggest destination. It will also include a new concept space, personalisation bar and eyewear destination. 2017 has more exciting plans to unveil.

Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.

KNOW WHAT'S IN IT FOR YOU

Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This role’s key benefits includes 30 days holiday including bank holidays, potential for performance related bonus, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!