selfridges.com

Service Lounge Consultant - Full Time

Ref
OX2856


Do you pride yourself on your attention to detail? Is customer service your calling? Can you help us give our customers a shopping experience they’ll never forget?

KNOW THE ROLE

When it comes to service, our customers deserve only the very best. So as a Cash Desk based, Service Lounge Consultant in our new International Customer Service Lounge, it will be your job to provide that by identifying customer needs and exceeding them through delivery. The first lounge of its kind to provide world-class luxury service to customers from across the globe. From the moment you first meet and greet our guests until the moment they leave, you’ll strive to deliver a pro-active, considered service. Engaging customers, you’ll deal with any enquiries in a professional, courteous manner. Plus, you’ll manage the flow of customers through the lounge to make sure every one of your guests enjoys the same extraordinary level of service.

KNOW WHAT WE'RE LOOKING FOR

You will act as an ambassador of both the service and the business providing superior world class customer service. This includes building relationships with the client and both internal and external contacts. We are looking for a candidate who has experience of delivering exemplary etiquette, strong organisational skills and is great at multi-tasking and communicating. You will be able to ensure customers receive an extraordinary experience through delivering personalised service.

Languages such as Mandarin, Cantonese and Arabic are highly desired along with all other languages. You must be able to commit to a fully flexible working rota on a weekly basis Monday to Sunday and be prepared to work until late during peak times.

KNOW SELFRIDGES

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.

KNOW WHAT'S IN IT FOR YOU

Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow.

Key benefits include a generous staff discount, gym membership offers and great bonus potential.