selfridges.com

Brand Specialist - Luxury Accessories - Full time

Ref
OX2921

At Selfridges we exceed customers’ expectations. Your expert knowledge of the highest product, service and retail standards will help make sure we continue to do just that, whichever brand you take responsibility for.

KNOW THE ROLE

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

 

As a Brand Specialist in either Jimmy Choo or Chloe, you'll help us succeed in delivering a memorable experience by assuring clients using your confidence and creativity. Passionate about accessories, you’ll always be up to date with the latest products and trends – while keeping a close eye on the competition, of course. Exciting and motivating your team will be your main focus, whether it’s through training workshops, group demonstrations or one-to-one mentoring. However you choose to do it, you’ll use your expert knowledge of trends, stock availability and computer reviews to enhance their product knowledge and service levels. Managing customer complaints with care and professionalism, you’ll make sure that every shopping experience with us is a positive one. Building strong relationships with other departments, like Visual Merchandising, will also be important, as will admin-based activities, such as organising deliveries and managing stock. Plus, your eagle eye for the hottest new accessory trends will make sure that we continue to optimise and exceed our sales targets.

KNOW WHAT WE'RE LOOKING FOR

Your personal flair and innate sense of style will set you apart. While consulting with customers or clients on a range of products in either Jimmy Choo or Chloe, you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for accessories inside and out with a natural curiosity to discover and explore more about Jimmy Choo or Chloe to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers and maintain solid awareness of everything from runway shows to the moment the item hits our shop floor.

 

Alongside knowing all there is to know about the latest products, you’ll be a confident communicator so sharing your knowledge will be natural. A strong degree of commercial awareness will be a bonus, as will the ability to demonstrate initiative and spontaneity in challenging situations, both customer-facing and behind the scenes. Personable and positive, you’ll be able to resolve customer complaints and motivate your team.

KNOW WHAT'S IN IT FOR YOU

Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.

Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.

This role’s key benefits includes 30 days holiday (including bank holidays), encouraging commission scheme, gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!