Change Lead - Central


Change Lead – Central


At Selfridges, we surprise, amaze and amuse our customers. To be at the forefront of this, we are undergoing a transformation programme to drive this with six different workstreams. We are looking for a Central Change Lead to be part of this exciting journey.


The Change Lead is accountable for overseeing the design and roll-out of change across both the 2020 and Masterplan programmes into both the London Head Office, Leicester campus and the Stores. This person will focus on the people side of change. The role’s primary purpose is to work with the six workstreams to ensure all change is identified, anticipated, and sized, ensuring successful delivery into the business.

Whilst workstreams drive the primary change agenda, the Change Lead may also need to instigate community wide interventions to support overall business change which will include developing in-house capabilities. Other examples of this previously have included organisational change training, programme prioritisation and delivering a business lead capability plan. There is a responsibility on the Change Lead to set up active mechanisms for the sharing of best practice across the business.

The role will work closely with the Programme Director and as such must become the key support in terms of feedback, coaching and a sounding board to ensure overall healthiness and success of the programme and its core team.


As Change Lead, you will have led or been part of a substantial Change Management function in a complex operating environment within a business undergoing transformational technology enabled business change. You will have excellent understanding of End to End Change Management process and experience of working in a pressured, timebound project environment

A strong retail background is key and proven experience in working with a variety of stakeholders from different organisational levels and functions to achieve successful project outcomes. Exposure to embedding culture change or working within finance / finance transformation project is also advantageous.


Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.


Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Key benefits include a generous staff discount, 27 days’ holiday, gym membership offers and great bonus potential.