Change Manager - Completely Global


Change Manager - Completely Global


At Selfridges, we surprise, amaze and amuse our customers. To be at the forefront of this, we are undergoing a transformation programme to drive this with six different workstreams. We are looking for a Change Manager within our Completely Global workstream to be part of this exciting journey.


The Change Manager (Completely Global) is accountable for ensuring that the requirements for business change are fully understood and that the right change strategies are developed. Alongside this, this role will ensure that stakeholder engagement is maximised and that actionable change plans are created. A key part of this role is ensuring that change management is both factored into and co-ordinated across both the Workstream and project level planning as well as fitting in to the overall 20/20 change and communications framework. This will include fully participating in the Workstream Discovery phase. The Change Manager will be an ambassador for change management and will provide hands-on help and coaching to the Completely Global Workstream and project teams to ensure they understand what change management is and why it is important. This will help plan for not just the end state but also the transition states across the multi-phased programme of work.


We are looking for a Change Manager with a wealth of retail change experience, including digital. You will be able to influence across all levels, be self-driven and people orientated , understanding how people go through a change and the change process. You will be experienced working within a customer orientated function and supporting transformation within this area and have proven experience in providing service to variety of stakeholders from different organisational levels and functions to achieve successful project outcomes.


Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.


Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Key benefits include a generous staff discount, 27 days’ holiday, gym membership offers and great bonus potential.