selfridges.com

Internal Communications Manager

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HO2129

INTERNAL COMMUNICATIONS MANAGER - Manchester & Birmingham stores

Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customer’s everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.

We are looking for an Internal Communications Manager, which is a newly created position and will be a business partner in our Manchester Exchange store and Head Office, helping shape and deliver the Selfridges internal communications strategy. The role will lead on key projects, events and activities to drive engagement and business performance.


KNOW THE ROLE

Working with the Head of Internal Communications, you will need to set the strategic direction for corporate and operational internal communications and people engagement.

 The role involves creating and delivering innovative communications campaigns that drive engagement in the Selfridges Strategy, whilst working closely with our creative and events teams on the delivery of internal events that bring the Selfridges Strategy to life.

The role also involves partnering with senior leaders and key stakeholders, offering best practice communications guidance and support, including business partnering with HR on people-related projects and planning, including developing the communication capability of line managers.

 

A key responsibility will be providing continual feedback and measurement to track progress against clear objectives and milestones.


 


WHAT WE'RE LOOKING FOR


An exceptional track record in internal communications, working with high profile organisations and experience of managing internal communications in a change environment. 

The ability to work collaboratively with colleagues across a variety of functional areas. With experience of working across a broad range of media and channels, with a deep knowledge of how emerging technologies can drive engagement and business performance.

We are looking for a brilliant writer, with sound editorial judgement, who is able to write and edit copy at speed, with attention to detail and the ability to distil complex messages into an easily understood narrative.

 

Candidates should be organised, with strong project management and planning skills and also experience of internal event planning and delivery with high profile brands.


 


KNOW WHAT'S IN IT FOR YOU

Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
 
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
 
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
 
This role’s key benefits includes 30 days holiday including bank holidays, potential for performance related bonus, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!


 


KNOW SELFRIDGES

Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.
 
The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business. With the store being named ‘Best Department Store in the World’ on three consecutive occasions in a row (2010, 2012 & 2014) and most recently being awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the Global Department Store Summit 2016, Selfridges today is more than just the sum of its products. It's a shopping experience that promises to surprise, amaze and amuse and to this day, as Harry Gordon Selfridge said, ‘Everyone is welcome’.
 
With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. An exciting of this is our investment programme which is underway in our Oxford Street store which has already seen us open the revolutionary Body Studio and the first phase of our new Designer Studio, providing customers with cutting-edge and progressive designer fashion in a creative and dynamic environment. In November 2016 we opened phase one of our new Accessories Hall – the Northern Hall. Once completed, the 60,000 sq. ft. space will be our biggest destination. It will also include a new concept space, personalisation bar and eyewear destination. 2017 has more exciting plans to unveil.
 
Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.